Frequently Asked Questions (FAQ)

General Questions

Q: What does 888TruckPart.com sell?
A: We supply OEM and aftermarket diesel engine parts for heavy-duty trucks, including Cummins ISX15, Volvo D13, Detroit DD15 & S60, CAT C15, Mack MP8, and Paccar MX13 engines. Our inventory includes injectors, turbos, sensors, gaskets, EGR valves, and more.

Q: Do you sell to individuals, or just businesses?
A: We proudly serve fleets, repair shops, and individual truck owners alike. There are no minimum quantity requirements — whether you need one part or a full set, we’ve got you covered.


Ordering & Shipping

Q: Do you ship across Canada and the USA?
A: Yes! We offer fast, affordable shipping across Canada and the USA, including major regions like Ontario, Alberta, BC, Quebec, Florida, Texas, and California.

Q: Do you ship to Mexico?
A: If you are in Mexico, please contact us directly to confirm shipping availability and any additional terms.

Q: How fast is your shipping?
A: Most orders ship out within 1-2 business day. We offer express delivery options depending on your location and part availability.

Q: Do you offer local pickup?
A: Yes — we offer free 24/7 local pickup from our Brampton, Ontario location. Once your order is ready, you’ll receive pickup instructions by email or text.
Orders placed before 4 pm on weekdays and 12 pm on Saturdays are available the same or next day.

For more details, visit our Shipping FAQ page.


Pricing & Payments

Q: Do you offer wholesale pricing?
A: Yes. All our prices are wholesale-level, whether you’re buying 1 item or 100. No reseller account or bulk minimum is required.

Q: What payment methods do you accept?
A: We accept all major credit cards and debits cards. We do not offer credit. For any enquiry, please contact us.


Parts & Fitment

Q: How do I know a part fits my truck?
A: Each product page includes compatible engine models. If you’re unsure, contact us with your engine model, and our experts will confirm fitment before you order.

Q: Do you offer genuine OEM parts?
A: Yes. We carry both OEM and high-quality aftermarket parts. Each listing clearly indicates the part type. Products with brand “888 Truck Part” are specially manufactured for us.

Q: Can I request parts not listed on the website?
A: Absolutely. If you don’t see what you need, use our Contact page or call us. We can source or custom order many hard-to-find diesel components.


Returns & Warranty

Q: What is your return policy?
A: Returns are accepted within 14 calendar days, provided the part is unused and in original packaging. Contact us before sending anything back.

Q: Do your parts come with a warranty?
A: Yes. Most parts sold by us are backed by our 6-month limited warranty (from date of purchase). This standard warranty does not include electric components including various sensors. For more information, please ask us at time of purchase about the warranty.

– The warranty covers defects in materials or workmanship under normal use.
What it covers: The cost of the part only.
What it does NOT cover: Labour costs, diagnostic time, installation/removal expenses, shipping costs for returns, damage due to misuse/modification/accident, normal wear and tear, or cosmetic damage.

Customers are responsible for the cost of return shipping when returning a part for warranty inspection or replacement.

For certain products, alternate warranty terms may apply and will be clearly stated on the individual product page.


Support & Contact

Q: How can I reach you?
A: Visit our Contact page, or call us at 416-875-0227. We’re available Monday to Saturday and respond to emails and texts quickly.

Q: Do you provide technical support?
A: Yes — our founder has 30+ years of diesel repair experience. We can help troubleshoot issues or guide you toward the right replacement parts.


📦 Still Have Questions?

Use our WhatsApp, email us, or visit us in Brampton. Whether you run one truck or manage a fleet, 888 Truck Part is here to help.